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Collection Management

A complete and streamlined solution for flexible and configurable debt collection management.

CLever Debt Collection & Recovery

CLever is an omnichannel and client-centric collection hub. It is a complete and streamlined solution for flexible and configurable debt collection management.

Our solution allows an organisation to achieve a more effective management of accounts in arrears through a structured definition of tasks, assignments and policies alongside constant enforcement and monitoring, thus enabling significant process streamlining and automation.

Benefits

CLever can deliver the requirements for many types of organisations, such as lenders, telco/media and energy/utility firms, providing immediate support for delinquency management with a minimal set-up effort in environments where a new collection infrastructure is to be implemented. Implementing CLever as collection platform enables an organisation to:

Minimise project complexity

Minimise project complexity

Limit the involvement of resources in the project

Limit the involvement of resources in the project

Reduce the delivery timeframe

Reduce the delivery timeframe

Have a minimal impact on IT infrastructure

Have a minimal impact on IT infrastructure

Keep project costs under control

Keep project costs under control

Minimise the cost of risk

Minimise the cost of risk

Main Features

Process Control: tight control is provided along the entire case working cycle. Debt collection management ensures a systematic implementation of the approach and application of the business rules.

Process Control: tight control is provided along the entire case working cycle. Debt collection management ensures a systematic implementation of the approach and application of the business rules.

Resource Optimisation: resources are utilised in an optimal way with a targeted account assignment, workload balancing capabilities and prioritisation features.

Resource Optimisation: resources are utilised in an optimal way with a targeted account assignment, workload balancing capabilities and prioritisation features.

Constant Monitoring: an intuitive and graphical interface allows you to constantly monitor real-time, as well as being able to review past performance.

Constant Monitoring: an intuitive and graphical interface allows you to constantly monitor real-time, as well as being able to review past performance.

Timeliness and Flexibility: provides increased flexibility and a reduction in both time-to-action and time-to-recovery statistics.

Timeliness and Flexibility: provides increased flexibility and a reduction in both time-to-action and time-to-recovery statistics.

Accounts Management: provides the collection manager with the tools and automation required for complete management of delinquent accounts, and enables you to recover the maximum value of outstanding balances with the minimum impact on the customer relationship.

Accounts Management: provides the collection manager with the tools and automation required for complete management of delinquent accounts, and enables you to recover the maximum value of outstanding balances with the minimum impact on the customer relationship.